Privacy policy

Clidd (“Clidd”, “we”, “our” or “us”) is committed to protecting your personal data and ensuring transparency in the way we collect, use, and protect information. This Privacy Policy explains how we handle personal data when you visit our website (www.clidd.com), use our services, or interact with our teams.

Clidd, a simplified joint-stock company with its registered office at 73 rue du Chateau, 92100 Boulogne-Billancourt, acts as the data controller for the personal data collected and processed in the context of its website and services.For any questions, you can contact our Data Protection Officer at: privacy@clidd.com

We only collect data that is strictly necessary for the purposes explained below.
This includes:
- Identification data: name, email address, company name, job title;
- Professional contact data: phone number, company address;
- Login data: email/username, encrypted password;
- Usage data: user activity on the platform, session history, navigation information;
- Technical data: IP address, browser type, operating system;
- Communication data: messages exchanged with our teams (e.g., support, sales);
- Billing data: company billing address, VAT number, transaction details (via Stripe or other payment providers).

We collect data in the following ways:
- When you browse our website (via cookies and trackers);
- When you create a user account or sign up for a demo or subscription;
- When you communicate with our teams (email, chat, forms);
- When you participate in events, webinars or surveys;
- When you subscribe to our newsletter or request documentation.

We use your data only for specific, legitimate purposes:
- Service delivery: creating accounts, providing access, managing subscriptions;
- Customer support: responding to your questions and technical issues;
- Marketing and communication: sending newsletters, invitations and relevant content;
- Analytics: improving our website, services and user experience;
- Legal obligations: invoicing, tax compliance, fraud prevention.

We process your data on the following legal bases:
- Contract performance: when we provide you with access to the Clidd platform;
- Consent: for newsletters, marketing communications and optional cookies;
- Legal obligation: to meet our tax, accounting or regulatory obligations;
- Legitimate interest: to improve our services, secure our platform and develop our business.

Your personal data may be shared with:
- Internal teams at Clidd (support, sales, product);
- Trusted service providers acting on our behalf (hosting, analytics, payments);
- Professional advisors (legal, financial, technical);
- Public authorities, when required by law.
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We ensure all third parties follow strict data protection and confidentiality standards.

Your data is retained only for the time necessary to fulfill the purposes listed above, including legal and contractual obligations:
- Account data: for the duration of the contract and up to 3 years after;
- Billing data: for 10 years (in compliance with French accounting law);
- Marketing data: 3 years after last interaction.

In accordance with the GDPR, you have the following rights:
- Right of access;
- Right to rectification;
- Right to erasure (right to be forgotten);
- Right to restrict or object to processing;
- Right to data portability;
- Right to withdraw consent at any time.

You can exercise your rights by contacting: privacy@clidd.com. You also have the right to lodge a complaint with the CNIL (www.cnil.fr).

Clidd uses cookies and trackers to:
- Enable proper functioning of the website;
- Analyze traffic and usage;
- Personalize content and improve the user experience.

You can manage your cookie preferences at any time via our cookie banner or browser settings. For more details, refer to our [Cookie Policy].

Clidd implements appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, or destruction.

Our infrastructure is hosted in secure data centers located in the European Union. All data in transit is encrypted (HTTPS/TLS), and we apply regular audits and access controls.

We do not transfer your data outside the European Economic Area unless adequate safeguards are in place (e.g., Standard Contractual Clauses).

This policy may be updated from time to time to reflect changes in regulations or services. In case of material changes, we will notify users by email or on the platform.

‍Last update: May 2025