Terms of service
These Terms of Use (the “Terms”) govern the access to and use of the online services provided by Clidd, a French company registered under Nanterre Trade and Companies Registry under no. 930 859 921, with its registered office at 73 rue du Chateau, 92100 Boulogne-Billancourt (“Clidd”, “we”, “our” or “us”).
Clidd provides a Software-as-a-Service (SaaS) platform designed to help users prepare, analyze, and visualize data through a unified and intuitive interface. These services include, but are not limited to, data preparation workflows, business intelligence (BI) dashboards, team collaboration features, and integrations with third-party data sources.
These Terms apply to any person or entity (“User”, “Client”, “you”, or “your”) who accesses and uses the Services, whether under a paid subscription or a free trial account.By registering for and using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of a company or organization, you represent that you have the authority to bind such entity to these Terms.
If you do not agree to these Terms, you may not access or use the Services.
Clidd provides a Software-as-a-Service (SaaS) platform designed to help users prepare, analyze, and visualize data through a unified and intuitive interface. These services include, but are not limited to, data preparation workflows, business intelligence (BI) dashboards, team collaboration features, and integrations with third-party data sources.
These Terms apply to any person or entity (“User”, “Client”, “you”, or “your”) who accesses and uses the Services, whether under a paid subscription or a free trial account.By registering for and using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of a company or organization, you represent that you have the authority to bind such entity to these Terms.
If you do not agree to these Terms, you may not access or use the Services.
1. Purpose
The purpose of these Terms is to define the terms and conditions under which Users may access and use Clidd's platform and associated services.
Clidd provides a cloud-based platform that enables Users to connect, prepare, transform, and analyze data using intuitive interfaces and collaborative features. These Services are accessible via subscription and are designed exclusively for professional use.
These Terms govern:
- The use of Clidd’s core features, including data preparation, visual analytics, dashboards, and automated workflows;
- Access to Demo Accounts and Beta Versions for testing and evaluation purposes;
- The rights and obligations of Users and Clidd in connection with the Services.
Acceptance of these Terms is required for any use of the Services. If you do not agree with these Terms, you must not access or use the Services.
These Terms also apply to any demo accounts (“Demo Accounts”) and beta feature testing accounts (“Beta Versions”) made available by Clidd.
By accessing or using the services, the User unconditionally accepts these Terms. In the event of a material change to the Terms, Clidd will notify Users by email or within the platform at least 15 days prior to the effective date of the change.
Clidd provides a cloud-based platform that enables Users to connect, prepare, transform, and analyze data using intuitive interfaces and collaborative features. These Services are accessible via subscription and are designed exclusively for professional use.
These Terms govern:
- The use of Clidd’s core features, including data preparation, visual analytics, dashboards, and automated workflows;
- Access to Demo Accounts and Beta Versions for testing and evaluation purposes;
- The rights and obligations of Users and Clidd in connection with the Services.
Acceptance of these Terms is required for any use of the Services. If you do not agree with these Terms, you must not access or use the Services.
These Terms also apply to any demo accounts (“Demo Accounts”) and beta feature testing accounts (“Beta Versions”) made available by Clidd.
By accessing or using the services, the User unconditionally accepts these Terms. In the event of a material change to the Terms, Clidd will notify Users by email or within the platform at least 15 days prior to the effective date of the change.
2. Definitions
For the purposes of these Terms, the following terms shall have the meanings set out below:
- "Account": means the user account created by or for the Client to access and use the Services.
- "Administrator": refers to a User designated by the Client to manage and configure the use of the Services on behalf of the Client.
- "Beta Version": means a version of the Services or a specific feature made available for testing and evaluation before commercial release.
- "Client": refers to the legal or natural person who has subscribed to the Services.
- "Content": refers to any data, information, files, or materials submitted or uploaded by the Client or Users to the platform.
- "Demo Account": means a limited-time trial account provided free of charge for testing the Services.
- "Platform": refers to the software solution developed and operated by Clidd and accessible online.
- "Services": refers to all features, functionalities, and tools made available by Clidd, including data preparation, analysis, visualization, collaboration, and integrations.
- "Subscription": refers to the contractual arrangement by which the Client accesses the Services, subject to payment and duration terms.
- "User": refers to any person authorized by the Client to use the Services under the Client’s responsibility.
Capitalized terms used in these Terms but not defined herein shall have the meaning given to them in the Subscription Agreement or other contractual documents between Clidd and the Client.
- "Account": means the user account created by or for the Client to access and use the Services.
- "Administrator": refers to a User designated by the Client to manage and configure the use of the Services on behalf of the Client.
- "Beta Version": means a version of the Services or a specific feature made available for testing and evaluation before commercial release.
- "Client": refers to the legal or natural person who has subscribed to the Services.
- "Content": refers to any data, information, files, or materials submitted or uploaded by the Client or Users to the platform.
- "Demo Account": means a limited-time trial account provided free of charge for testing the Services.
- "Platform": refers to the software solution developed and operated by Clidd and accessible online.
- "Services": refers to all features, functionalities, and tools made available by Clidd, including data preparation, analysis, visualization, collaboration, and integrations.
- "Subscription": refers to the contractual arrangement by which the Client accesses the Services, subject to payment and duration terms.
- "User": refers to any person authorized by the Client to use the Services under the Client’s responsibility.
Capitalized terms used in these Terms but not defined herein shall have the meaning given to them in the Subscription Agreement or other contractual documents between Clidd and the Client.
3. Account Creation and Access
To access the Services, the Client must create an Account by completing the registration process on the Platform and accepting these Terms. Each Account is associated with a Client and allows for the creation of one or more User profiles, depending on the Subscription plan.
Clients are responsible for ensuring that all information provided during the registration process is accurate, complete, and up to date. Any changes to such information must be promptly updated in the Account settings.
Each User shall access the Services using unique credentials (username and password). These credentials are personal and confidential. The Client is solely responsible for the security and confidentiality of access credentials and agrees to notify Clidd immediately of any unauthorized use or security breach.
Access to the Services is restricted to authorized Users only. The Client must ensure that all Users comply with these Terms and assumes full responsibility for any activity carried out under its Account.
Clidd reserves the right to suspend or terminate access to the Services in the event of any breach of these Terms by the Client or any of its Users.
Clients are responsible for ensuring that all information provided during the registration process is accurate, complete, and up to date. Any changes to such information must be promptly updated in the Account settings.
Each User shall access the Services using unique credentials (username and password). These credentials are personal and confidential. The Client is solely responsible for the security and confidentiality of access credentials and agrees to notify Clidd immediately of any unauthorized use or security breach.
Access to the Services is restricted to authorized Users only. The Client must ensure that all Users comply with these Terms and assumes full responsibility for any activity carried out under its Account.
Clidd reserves the right to suspend or terminate access to the Services in the event of any breach of these Terms by the Client or any of its Users.
4. Description of the Services
Clidd offers a no-code and AI-powered data preparation and business intelligence platform, accessible online via the Platform. The Services are designed to simplify and streamline the transformation, analysis, and visualization of business data.
The Services include, but are not limited to:
- Connecting to and importing data from various sources (e.g., spreadsheets, databases, cloud storage, CRM tools);
- Structuring, cleaning, transforming, and enriching data through an intuitive interface;
- Creating, editing, and sharing customizable dashboards and reports;
- Collaborating with team members on shared data projects;
- Using built-in AI features to automate insights and recommendations;
- Access to account management tools for user roles, security settings, and workspace administration.
Clidd may improve or modify the Services from time to time, including by adding new features or discontinuing obsolete functionalities. Such changes may be communicated to Users through the Platform or via email.
The Services are provided "as is" and are intended exclusively for professional use by Clients and their authorized Users. Any use of the Services beyond the scope of the Subscription or in breach of these Terms may result in immediate suspension or termination of access.
The Services include, but are not limited to:
- Connecting to and importing data from various sources (e.g., spreadsheets, databases, cloud storage, CRM tools);
- Structuring, cleaning, transforming, and enriching data through an intuitive interface;
- Creating, editing, and sharing customizable dashboards and reports;
- Collaborating with team members on shared data projects;
- Using built-in AI features to automate insights and recommendations;
- Access to account management tools for user roles, security settings, and workspace administration.
Clidd may improve or modify the Services from time to time, including by adding new features or discontinuing obsolete functionalities. Such changes may be communicated to Users through the Platform or via email.
The Services are provided "as is" and are intended exclusively for professional use by Clients and their authorized Users. Any use of the Services beyond the scope of the Subscription or in breach of these Terms may result in immediate suspension or termination of access.
5. Subscription Terms
Access to the Services is provided through a paid Subscription, the conditions of which (including duration, fees, and features) are specified in the Subscription plan selected by the Client at the time of purchase.
Subscriptions are offered on a monthly or annual basis and will automatically renew at the end of each term unless the Client cancels the renewal from their Account or by written notice at least fifteen (15) days before the end of the current term.
The Client agrees to pay the applicable fees for the chosen Subscription plan. All fees are due in full and in advance, and are non-refundable, except as required by law or explicitly stated in writing by Clidd.
Clidd reserves the right to modify its pricing at any time. In the event of a price change, the Client will be informed with at least thirty (30) days’ notice. Continued use of the Services after the effective date of the pricing change will be considered acceptance of the new rates.
Any failure to pay fees when due may result in the suspension or termination of access to the Services, without prejudice to any other rights or remedies available to Clidd.
Subscriptions are offered on a monthly or annual basis and will automatically renew at the end of each term unless the Client cancels the renewal from their Account or by written notice at least fifteen (15) days before the end of the current term.
The Client agrees to pay the applicable fees for the chosen Subscription plan. All fees are due in full and in advance, and are non-refundable, except as required by law or explicitly stated in writing by Clidd.
Clidd reserves the right to modify its pricing at any time. In the event of a price change, the Client will be informed with at least thirty (30) days’ notice. Continued use of the Services after the effective date of the pricing change will be considered acceptance of the new rates.
Any failure to pay fees when due may result in the suspension or termination of access to the Services, without prejudice to any other rights or remedies available to Clidd.
6. Financial Conditions
6.1 Payments
6.1.1 Price
You can subscribe to the Services using various plans. The prices and features of these plans are provided and explained on the Website. The Services are provided for the prices listed on the Website and may vary depending on the functionalities, data volume, number of users, support level, and billing frequency (monthly or annual).Any additional services, such as custom integrations or extended support, may be subject to separate pricing agreements.
6.1.2 Changing to a Higher or Lower Subscription Level
The Client may upgrade or downgrade their subscription at any time from their Account. If the Client exceeds the limits of their current plan, they will be notified and may be automatically upgraded.
Adjustments in price will be calculated pro-rata based on the remaining time in the billing period.
Adjustments in price will be calculated pro-rata based on the remaining time in the billing period.
6.2 Price Adjustment
Clidd reserves the right to revise its pricing and payment policy at any time. New prices will apply from the next renewal date. If the Client disagrees with the new prices, they must cancel the Subscription in accordance with Article 5. Continued use of the Services after the new prices take effect constitutes acceptance.
Discounts or special pricing remain at Clidd’s sole discretion and do not create a vested right to future discounts.
Discounts or special pricing remain at Clidd’s sole discretion and do not create a vested right to future discounts.
6.3 Payment Terms
Payments are made via credit card or automatic withdrawal through a third-party payment provider such as Stripe. By subscribing, the Client agrees to the provider’s terms and authorizes Clidd to process payments accordingly.
Clidd does not store any credit card or payment details. All transactions are encrypted and securely processed by the payment provider.
The Subscription is payable in advance, either monthly or annually, depending on the selected plan. Payments for additional services are due upon order confirmation.
Clidd does not store any credit card or payment details. All transactions are encrypted and securely processed by the payment provider.
The Subscription is payable in advance, either monthly or annually, depending on the selected plan. Payments for additional services are due upon order confirmation.
6.4 Payment Delays and Incidents
Any delay or failure to pay will automatically lead to:
- Immediate suspension of access to the Services,
- Late fees calculated at 1.5 times the legal interest rate,
- A €40 flat-rate recovery fee,
- Immediate maturity of all sums owed to Clidd.
Clidd also reserves the right to initiate legal proceedings to recover unpaid amounts.
- Immediate suspension of access to the Services,
- Late fees calculated at 1.5 times the legal interest rate,
- A €40 flat-rate recovery fee,
- Immediate maturity of all sums owed to Clidd.
Clidd also reserves the right to initiate legal proceedings to recover unpaid amounts.
6.5 Refund Policy
The Client may request a refund within fifteen (15) days following the initial purchase of a Subscription plan by contacting support@clidd.com. This refund policy does not apply to Subscription renewals or upgrades.
6.6 Right of Withdrawal Exclusion
In accordance with applicable legal provisions, purchases of digital services are considered final and non-refundable once delivery has commenced with the Client’s consent. The right of withdrawal does not apply once the Service has started.
7. Use of the Services
The Client and Users agree to use the Services in compliance with applicable laws and these Terms. The Services must not be used in any way that could damage, disable, overburden, or impair Clidd’s infrastructure or interfere with any other party’s use of the Services.
7.1 Acceptable Use
The Client agrees not to, and not to allow Users or any third party to:
- Use the Services for any unlawful or unauthorized purpose;Resell, sublicense, or distribute the Services to third parties unless expressly authorized by Clidd;
- Access or use the Services for the purpose of developing a competing product;
- Reverse engineer, decompile, or attempt to extract the source code of the Platform;
- Upload or transmit any content that is unlawful, harmful, offensive, or infringes third-party rights;
- Circumvent or attempt to circumvent any security features or restrictions of the Platform.
- Use the Services for any unlawful or unauthorized purpose;Resell, sublicense, or distribute the Services to third parties unless expressly authorized by Clidd;
- Access or use the Services for the purpose of developing a competing product;
- Reverse engineer, decompile, or attempt to extract the source code of the Platform;
- Upload or transmit any content that is unlawful, harmful, offensive, or infringes third-party rights;
- Circumvent or attempt to circumvent any security features or restrictions of the Platform.
7.2 User Conduct
Users are responsible for all activities conducted under their account and must maintain the confidentiality of their login credentials. The Client shall ensure that its Users use the Services responsibly and do not:
- Share their credentials with others;
- Introduce any viruses, malware, or harmful code into the Platform;
- Use automated systems (e.g., bots or scripts) to access or interact with the Services, unless explicitly permitted by Clidd.
Any breach of this article may result in immediate suspension or termination of access to the Services, without notice or refund, and may give rise to legal proceedings.
Clidd reserves the right to monitor usage of the Services to ensure compliance with these Terms.
- Share their credentials with others;
- Introduce any viruses, malware, or harmful code into the Platform;
- Use automated systems (e.g., bots or scripts) to access or interact with the Services, unless explicitly permitted by Clidd.
Any breach of this article may result in immediate suspension or termination of access to the Services, without notice or refund, and may give rise to legal proceedings.
Clidd reserves the right to monitor usage of the Services to ensure compliance with these Terms.
8. Intellectual Property
8.1 Clidd’s Intellectual Property
Clidd remains the exclusive owner of all intellectual property rights associated with the Platform and the Services, including but not limited to its software, interface, features, documentation, design elements, trademarks, logos, and any updates or derivatives thereof.
These Terms do not grant the Client or Users any ownership or rights over Clidd’s intellectual property, except for a limited, non-exclusive, non-transferable, and revocable license to use the Services during the term of the Subscription.
The Client and Users shall not:
- Reproduce, modify, or create derivative works based on the Platform;
- Distribute, sell, rent, lease, sublicense, or otherwise transfer the Services to any third party;
- Remove or alter any proprietary notices or marks on the Platform or associated materials.
These Terms do not grant the Client or Users any ownership or rights over Clidd’s intellectual property, except for a limited, non-exclusive, non-transferable, and revocable license to use the Services during the term of the Subscription.
The Client and Users shall not:
- Reproduce, modify, or create derivative works based on the Platform;
- Distribute, sell, rent, lease, sublicense, or otherwise transfer the Services to any third party;
- Remove or alter any proprietary notices or marks on the Platform or associated materials.
8.2 Client’s Intellectual Property
The Client retains full ownership of the content and data it uploads to the Platform. Clidd does not claim any rights over such content, except for the limited rights necessary to provide the Services.
By using the Services, the Client grants Clidd a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and display such content solely for the purpose of providing and improving the Services.
The Client warrants that it owns or has all necessary rights to use and share such content and that such use does not violate any third-party rights.
Clidd will not access, use, or disclose Client data except as necessary to provide the Services or comply with legal obligations.
By using the Services, the Client grants Clidd a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and display such content solely for the purpose of providing and improving the Services.
The Client warrants that it owns or has all necessary rights to use and share such content and that such use does not violate any third-party rights.
Clidd will not access, use, or disclose Client data except as necessary to provide the Services or comply with legal obligations.
9. Personal Data
9.1 Roles and Responsibilities
For the purposes of data processing:
- The Client is the data controller for all personal data it collects, uploads, or processes via the Platform.
- Clidd acts as a data processor, processing data on behalf of the Client solely to provide the Services.
- The Client is the data controller for all personal data it collects, uploads, or processes via the Platform.
- Clidd acts as a data processor, processing data on behalf of the Client solely to provide the Services.
9.2 Data Processing Agreement
A separate Data Processing Agreement (DPA) may be executed between Clidd and the Client, specifying the scope, purpose, and safeguards applicable to the processing of personal data.
9.3 Data Use and Access
Clidd only processes personal data as instructed by the Client and does not use such data for its own purposes. Access to Client data is restricted to authorized personnel bound by confidentiality obligations.
9.4 Security Measures
Clidd implements appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access.
9.5 Subprocessors
Clidd may use third-party subprocessors to assist in providing the Services. A list of such subprocessors is available upon request or as outlined in the DPA. Clidd ensures that these subprocessors comply with similar data protection obligations.
9.6 Data Subject Rights
Clients are responsible for responding to data subject requests (e.g., access, rectification, deletion) under the GDPR. Clidd will provide reasonable assistance to the Client in fulfilling such requests.
9.7 Data Retention and Deletion
Clidd retains Client data only for as long as necessary to provide the Services or as required by law. Upon termination of the Subscription or upon request, Clidd will delete or return all personal data, subject to applicable legal obligations.
For more information, please refer to Clidd’s Privacy Policy available on our website.
For more information, please refer to Clidd’s Privacy Policy available on our website.
10. Liability and Warranties
10.1 Service Availability
Clidd undertakes to make commercially reasonable efforts to ensure the availability of its Services and to minimize disruptions. However, occasional interruptions may occur due to maintenance, updates, or external events beyond Clidd’s control. Clidd cannot guarantee uninterrupted or error-free access to the Services.
10.2 Warranties Disclaimer
The Services are provided “as is” and “as available,” without any express or implied warranty, including but not limited to fitness for a particular purpose, suitability, or non-infringement. Clidd makes no guarantee regarding the results obtained from using the Services.
10.3 Limitation of Liability
Clidd shall not be held liable for any indirect, incidental, special, or consequential damages, including loss of revenue, profits, or data, arising from or related to the use or inability to use the Services, even if Clidd has been advised of the possibility of such damages.
In any case, Clidd’s total liability for any claims under these Terms shall be limited to the total amount paid by the Client under their Subscription over the twelve (12) months preceding the event giving rise to the claim.
In any case, Clidd’s total liability for any claims under these Terms shall be limited to the total amount paid by the Client under their Subscription over the twelve (12) months preceding the event giving rise to the claim.
10.4 Force Majeure
Neither party shall be held liable for failure or delay in performing its obligations under these Terms when such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, strikes, failures in telecommunications, or internet services. The affected party shall promptly inform the other party and make reasonable efforts to resume performance as soon as possible.
11. Termination
11.1 Term and Renewal
These Terms shall remain in effect for the duration of the Subscription selected by the Client. Subscriptions renew automatically under the conditions outlined in Article 5, unless terminated by either party in accordance with this Article.
11.2 Termination by the Client
The Client may terminate the Subscription at any time by accessing the account settings or by written notice to Clidd, subject to the applicable notice period and billing cycle. Termination shall be effective at the end of the current Subscription period, with no partial refunds.
11.3 Termination by Clidd
Clidd reserves the right to suspend or terminate the Client’s access to the Services, with or without notice, in the event of:
- A material breach of these Terms or any applicable laws,
- Non-payment of any amounts due,
- Fraudulent or abusive use of the Services,
- Activities that could harm Clidd’s infrastructure, reputation, or other users.
- A material breach of these Terms or any applicable laws,
- Non-payment of any amounts due,
- Fraudulent or abusive use of the Services,
- Activities that could harm Clidd’s infrastructure, reputation, or other users.
11.4 Consequences of Termination
Upon termination:
- All access rights to the Platform and Services will be revoked,
- The Client is responsible for exporting any data prior to termination,
- Clidd will delete Client data after a reasonable period unless otherwise required by law.
Termination of the Subscription does not relieve the Client of its obligation to pay any outstanding fees.
Clidd shall not be liable for any damages resulting from the lawful suspension or termination of the Services in accordance with these Terms.
- All access rights to the Platform and Services will be revoked,
- The Client is responsible for exporting any data prior to termination,
- Clidd will delete Client data after a reasonable period unless otherwise required by law.
Termination of the Subscription does not relieve the Client of its obligation to pay any outstanding fees.
Clidd shall not be liable for any damages resulting from the lawful suspension or termination of the Services in accordance with these Terms.
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of France.
In the event of any dispute, controversy, or claim arising out of or relating to the interpretation, performance, or validity of these Terms, the parties shall seek an amicable resolution. If such resolution cannot be reached within thirty (30) days of written notice by one party to the other, the dispute shall be submitted to the exclusive jurisdiction of the courts of Paris, France.
If any provision of these Terms is found to be invalid or unenforceable, it shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
These Terms are available in English and may be translated into other languages for convenience. In the event of any discrepancy, the English version shall prevail.
In the event of any dispute, controversy, or claim arising out of or relating to the interpretation, performance, or validity of these Terms, the parties shall seek an amicable resolution. If such resolution cannot be reached within thirty (30) days of written notice by one party to the other, the dispute shall be submitted to the exclusive jurisdiction of the courts of Paris, France.
If any provision of these Terms is found to be invalid or unenforceable, it shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
These Terms are available in English and may be translated into other languages for convenience. In the event of any discrepancy, the English version shall prevail.
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